Questions and answers about your reservation, ticket or annual pass
As a result of the new measures taken to combat the coronavirus, Plopsa Indoor Hasselt will be closed until further notice. Do you already have a reservation, pre-sale ticket or annual pass? Discover the answers to your questions below.
I have a reservation for a visit from 23 October 2020. What can I do?
You can move your reservation to another date (for a visit until 31 December 2021) soon. Moving your reservation is free of charge and will be possible online soon.
I have bought a ticket in presale which will expire during the closure. Can I still use it?
All tickets with limited validity that expire during the closure can be exchanged for a visit to Plopsa Indoor Hasselt until 31 December 2021. You will have to book your visit online in advance. This will be possible soon.
What about my Plopsa annual pass?
Your Plopsa annual pass will be automatically renewed with the number of days on which the park was closed and on which your annual pass was valid. These days start from the reopening date. You will be able to consult the new end date of your annual pass in your profile via plopsafuncard.be.
What about my Plopsa annual pass via direct debit?
Your Plopsa-FunCard via direct debit will be suspended from 23 October 2020 until the reopening. You will not receive any payment request(s) during this period.
We have planned a school trip/group visit during the upcoming months. Can I cancel it?
Group visits can be rescheduled at any time. You can contact us via email@example.com. School trips that take place during this school year can be cancelled free of charge.